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Show HN: HackerChurn – which SaaS tools HN wants to cancel

38 points3 hourshissingkitty.com
drbscl • 2 hours ago

Does this consider positive (or even ambivalent) comments too? Put another way, a product with wider use will have more complaints than something niche but worse.

Tenemo • 2 hours ago

+1 to this. Let's say, in an alternate universe, beloved Evernote had 1000x as many users as this dying crappy app still has in ours. It could easily top this rating because for hot/popular tools there will inevitably be unsatisfied users, too, even if the general sentiment is 99% positive.

drewlem • 2 hours ago

[flagged]

speedgoose • 1 hour ago

Popular services get more complaints.

tiffanyh • 1 hour ago

It'd be good to note which are actually networks (vs products).

LinkedIn, RealPage, etc (on the list) are more so networks than a product.

laxmena • 2 hours ago

Citing the real source HN comments will be helpful.

drewlem • 2 hours ago

Good call. Each row now links to every comment we counted as a complaint, so you can check them one by one.

ciefa • 2 hours ago

+++

tmpz22 • 2 hours ago

The only surprising absence for me was Datadog - the category I expected (high touch sales team, egregious margins, IPO or private equity pressures) is else wise pretty well represented.

drewlem • 51 minutes ago

Surprised it's not higher too. It's at #51 with 13 complaints.

joshstrange • 2 hours ago

New review submission is broken, give generic error. I never miss an opportunity to complain about the dumpster fire that is ClickUp but I was unable to submit my 1-star review.

drewlem • 2 hours ago

Just pushed an update. Should work now. Lots of traffic on the page now, thanks for the heads up.

sleepybrett • 2 hours ago

if github isn't at the top of this list whatever tooling you use to find sentiment is broken, fundamentally.

AznHisoka • 1 hour ago

While HN has been negative on Github, October was its best month in terms of # of new orgs using it: https://bloomberry.com/data/github/

drewlem • 1 hour ago

The rough math is based on % of negative vs. positive sentiment. There's likely a ton of noise around github that diluted the math. I can look into though, thanks for the feedback.

pop123-ux • 1 hour ago

where have you gotten the idea to build this in the first place, lol

drewlem • 1 hour ago

Lol. 6 months of hearing 100s people complain about their SaaS stack, trying and replacing and rebuilding part of their stack themselves, moving to AI native alternatives, so wanted to see if what I'm hearing lines up with the data.

miroljub • 1 hour ago

> lol

wtf?

wzee-dev • 58 minutes ago

[dead]